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Faq

FAQ

General FAQs

Everything you need to know before travelling with Panoramic Tours & Travels. Clear plans. Honest inclusions. Real comfort.

Panoramic Tours & Travels is a Sri Lanka–based inbound tour operator offering private, tailor-made travel experiences. We specialize in thoughtfully planned journeys with honest itineraries, clear inclusions, and local expertise from start to finish.

All our tours are private and fully customizable. You travel with your own chauffeur-guide and vehicle, without being mixed with other travellers—unless a group tour is specifically requested.

Yes. Every journey is designed around your interests, travel pace, and preferences. You can adjust destinations, activities, accommodation categories, and travel dates until everything feels right.

It means exactly what you see is what you get.
We clearly list what’s included and what’s excluded in every itinerary—no hidden costs, no forced shopping stops, and no last-minute surprises.

No. Your itinerary will clearly show inclusions and exclusions. Any optional experiences (if you choose them) are mentioned separately—so you stay in control.

Yes. Our tours include private airport pick-up and drop-off with a professional chauffeur-guide (unless stated otherwise in your itinerary).

You’ll travel with a licensed, English-speaking chauffeur-guide. Our local operations team is also available throughout your trip if you need support.

Our chauffeur-guides are English-speaking. Other language support can be arranged on request, subject to availability.

We use modern, air-conditioned, well-maintained vehicles suited to your group size—cars, vans, or coaches—ensuring comfort and safety throughout the journey.

We design realistic routes and travel days based on road conditions and distances—so you spend more time enjoying Sri Lanka and less time on the road.

Yes. Our tours are suitable for families, couples, honeymooners, solo travellers, and seniors. We tailor the pace and activity level to match your comfort and travel style.

No forced shopping—ever.
We only include shopping stops if you genuinely wish to visit local markets, handicraft centres, or specialty shops.

We offer a range of accommodation options—from comfortable 3-star hotels to boutique stays and luxury resorts. You can choose your preferred category, and upgrades can be arranged.

This depends on the package. Each itinerary clearly specifies which entrance fees, experiences, and activities are included—and which are optional or at your own expense.

Once you finalize your itinerary, we’ll share a written confirmation and payment details. Your booking is confirmed after the required advance payment is received.

If you need adjustments, we’ll do our best to accommodate changes depending on availability and the stage of confirmations (hotels/transport/activities). We’ll always communicate any cost differences clearly.

Cancellation terms depend on the services confirmed and the booking stage. We will share the full cancellation policy clearly before any payment is made.

Yes. Sri Lanka is a welcoming and friendly destination. We monitor local conditions and plan routes carefully to keep your journey smooth, comfortable, and secure.

Most travellers require an ETA (tourist visa) which can be applied for online before arrival. If you need guidance, we’ll point you in the right direction.

Sri Lankan Rupees (LKR) is the local currency. Cards are accepted at many hotels and larger restaurants, but carrying some cash is useful for small shops, tips, and local purchases.

Travel insurance is not included, but it is strongly recommended to cover medical needs, delays, cancellations, and unforeseen circumstances.

You’ll have direct contact details for your chauffeur-guide and our local operations team—ensuring clear communication from arrival to departure.

  • Honest itineraries with no hidden costs
  • Private, customized travel experiences
  • Realistic routes and comfortable travel days
  • No forced shopping
  • Local expertise and constant support

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